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Support

New Orders

  1. How long does it take to set up new accounts?
  2. How do I move my website to your server without downtime?
  3. Do you offer a non-profit plan?
  4. Where can I find my FTP and nameserver settings?
  5. How do I see what my site looks like before I change my nameservers?
  6. Do you offer any templates or a site building program?
  7. Do you provide design services?
  8. Can I sign up if I don't have a domain yet?
  9. Do you offer VPS products or dedicated servers?
  10. Do you offer email-only hosting plans?
  11. Do I have to sign a contract?
  12. What is green web hosting?

Control Panel (Cpanel)

  1. Where is my control panel?
  2. How do I free up space in my account?
  3. How do I install Wordpress, Zen Cart, and other pre-installed scripts?
  4. What is the difference between parked domains and addon domains?
  5. Where can I learn how to use Cpanel?

Troubleshooting

  1. I just set up my account and I can't get my site to show up.
  2. Help! My site is down!
  3. When I go to my site I get a "Forbidden" page.
  4. I can't receive email
  5. I cannot send mail from Outlook or Outlook Express.

SSL and Dedicated IPs

  1. Do I need to purchase a dedicated IP address?
  2. Can I purchase an SSL certificate from Acorn Host?
  3. Can I use an SSL certificate from another vendor?
  4. Do you offer shared SSL or free SSL?
  5. How do I use the free SSL certificate?

Policies

  1. Do you place ads on your web hosting accounts?
  2. What is your policy on spamming or bulk email?
  3. Are any scripts banned on your servers?
  4. What are your web hosting Terms of Service or Acceptable Use Policy?
  5. Is your technical support outsourced?


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