|I just set up my account and I can't get my site to show up.|
|Help! My site is down!|
|When I go to my site I get a "Forbidden" page.|
|I can't receive email|
|I cannot send mail from Outlook or Outlook Express.|
Is your site suspended?
If your site is suspended due to a billing issue, you will see the Acorn Host suspended page. It has our logo and clearly states the site is suspended. If you don't see this, then that's not the reason you can't access your site. If you DO see this, please log in to the Customer Portal and renew your account to be unsuspended.
Can you access the site from another network?
Sometimes your IP can get blocked from our server. To check if other locations can pull up your site, go to Alertra and enter your domain in the "Spot Check" area and click "Check". They will check your domain from different servers worldwide. If they can access your site, but you still can't, please contact Technical Support and ask us to unblock your IP. You can find out your IP at WhatIsMyIP.com.